This unit has particular application in the passenger transport industry, where passenger transport providers implement a passenger transport plan. Plans may include those for an event, contract, chartered or scheduled passenger transport service.
Nil
1 | Analyse and confirm passenger transport plan details | 1.1 | Passenger transport plans are analysed to ensure customer and stakeholder requirements are addressed |
1.2 | Passenger transport plans are analysed to ensure passenger needs are addressed | ||
2 | Analyse and confirm requirements for passenger transport services | 2.1 | Passenger transport issues, risks and contingencies from passenger transport plans are identified and confirmed |
2.2 | Compliance requirements from passenger transport plans are identified and confirmed | ||
2.3 | Required passenger transport resources including human resources requirements from passenger transport plans are identified and confirmed | ||
3 | Implement passenger transport plans | 3.1 | Schedules for passenger transport services from passenger transport plans are identified and confirmed |
3.2 | Passenger transport resources from passenger transport plans are allocated | ||
3.3 | Human resource requirements from passenger transport plans are allocated | ||
3.4 | Contingency and critical incident processes are integrated into passenger transport services | ||
3.5 | Critical tasks, responsibilities and timelines are integrated into passenger transport services | ||
3.6 | Costing for passenger transport plans are identified and confirmed | ||
3.7 | Continuous improvement processes for passenger transport plans are identified and confirmed | ||
3.8 | Implementation arrangements and outcomes for passenger transport plans are documented to meet industry or workplace requirements | ||
4 | Evaluate passenger transport plans | 4.1 | Efficiency and effectiveness of passenger transport plans are evaluated based on agreed evaluation criteria |
4.2 | Outcomes of evaluations of passenger transport plans are documented for incorporation in future passenger transport planning |
This section describes the knowledge and skills required for this unit. |
Required knowledge: |
Costing requirements and implications of passenger transport planning |
Customer and client services relationships |
Different passenger transport alternatives for consideration in the planning process |
Legislation, regulations and industry codes that affect passenger transport planning |
Resource requirements for a passenger transport strategy, including human and physical resources |
Risk management issues associated with passenger transport |
Sources of specialist assistance for integrated passenger transport planning |
Technology and equipment used for coordinating passenger transport services |
Required skills: |
Analyse and meet client requirements |
Communicate effectively with stakeholders verbally and in writing |
Consult and negotiate with stakeholders |
Develop complex plans and documents |
Manage contingencies in relation to passenger transport problems |
Manage passenger transport logistics |
Negotiate arrangements with suppliers |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: implementing a minimum of two passenger transport plans involving complex transport requirements and multiple passengers and staff, for example: complex scheduled ongoing public transport service large community event complex commercial contract non public-transport passenger service complex charter service. |
Context of and specific resources for assessment | Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to a workplace or simulated workplace. In both real (within safe means) and simulated environments, access is required to: relevant and appropriate materials and equipment applicable documentation including workplace procedures, regulations, codes of practice and operation manuals tools, equipment and personal protective equipment currently used in industry relevant regulatory and equipment documentation that impacts on work activities appropriate range of relevant operational situations in the workplace. |
Method of assessment | Practical assessment must occur in: a safe and appropriate range of situations in the workplace and/or an appropriately simulated workplace environment. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: direct observation and questioning of the candidate implementing passenger transport plans direct observation of the candidate applying relevant WHS/OHS requirements and work practices. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Customer and stakeholder requirements may include: | ancillary equipment requirements characteristics and needs of passengers contractual requirements dates and times duration general nature of passenger transport services legislative requirements level of government involvement location numbers of passengers security requirements WHS/OHS requirements |
Passenger needs may include: | disabled access needs of children, including groups of unaccompanied children non-English speaking passengers or passengers whose first language is not English non-local passenger movement requirements specific multi-cultural requirements |
Passenger transport issues, risks and contingencies may relate to: | adverse weather environmental sensitivity of route or access areas equipment breakdown equipment breakdown support general nature of location, such as major metropolitan, regional, country or remote high pedestrian traffic volume internal and external delays restricted access road surface or terrain social order and security social order and security support staff sickness traffic issues, such as peak periods and traffic regulations |
Compliance requirements may include those mandated by: | emergency services, including fire, police, ambulance land management and protection agencies local government other industry bodies, such as certifying bodies state/territory government, such as state/territory roads authorities WHS/OHS bodies |
Passenger transport resources may include: | ancillary equipment such as trailers buses bus stops coaches depots or transit facilities |
Human resource requirements may include: | drivers guides schedulers security supervisors trainers |
Contingency and critical incident processes may relate to: | developed communications including duress arrangements developed incident management plans developed security procedures processes/procedures such as: breakdown of vehicle procedures fire-in-vehicle procedures medical emergency/person injured or killed procedures assault or threat involving a vehicle, driver or passenger procedure terrorism or act of terrorism involving a vehicle, driver or passenger procedure |
Procedures to address transport operational requirements may relate to: | adequate provision for buses adequate provision for people who have a disability arrival of clients (dump or trickle) available transport and timetables contacting relevant authorities for information and permission contingency and back up transport options correct registration classification and insurances for task correct type of bus/coach for transport task emergency services presence and access human resource requirements, including marshals, guides and drivers parking pick-up and drop-off procedures security training requirements vehicle refuelling |
Not applicable.
This unit contains employability skills.
Refer to Unit Descriptor.